As digital penetration has grown with time, different generations have different expectations from services being offered online. The same applies to healthcare. The new healthcare consumers are here. Traditional brick-and-mortar practices, clinics and hospitals do not meet the convenience that today’s generations need and desire.

Younger consumers are not satisfied with healthcare’s status quo and consumers of all generations are more willing to try non-traditional services. Emerging technology is on everyone’s mind and people instinctively look at technology to solve any and every problem they face regarding convenience as well.

Telehealth addresses healthcare access and quality problem points across generations. But expectations from telehealth is not limited to a few things; different age groups turn to digital healthcare to address various problems.